• Saturday, December 5, 2020

We receive a lot of feedback and comments from people purchasing a web hosting account for the first time. One of the most misunderstood events is customer verification. Here is the why and how.

Why do customers get verified?

Web hosting is a very legitimate need for most individuals and businesses. Unfortunately it is also an urgent need for hackers and spammers of many kinds. These people will always try to sign up for cheap hosting accounts, especially if there is an x months for free promo. Worse: they will also sign up for more expensive hosting accounts using stolen credit card info!

This is why hosting companies have to remain vigilant about every sign up they get. Unfortunately, this is why you may also have to provide additional info upon signup, which could extend your signup process from a few minutes to a couple of days. For your own safety though!

How do customers get validated?

When you sign up, we will run an automated scoring algorithm upon the data your submitted, mostly credit card, address and your IP address.

If the score is too low, the we will ask you for additional proof of your identity, so we know who to get a hold of in case you turn out to be a hacker/spammer. We will send you an email to inform you about the delay or ask you some additional questions. If this happens during business hours, you may also expect to receive a call from one of our agents.

Once our process is complete you will get your hosting account and will be able to use it freely. This process should not take more than a few hours but it is always frustrating if you've been used to instant activation before or if a friend of yours told you it would be immediate.

But it's been 4 hours now and I got no welcome email or pending order email at all!

If you haven't received any emails, 90% of the time it will be a false positive in your spam filter / rejected mail box. Check there thoroughly and make sure you put our webhost's domain, avvaron.com, on your whitelisted domains list.

9% in the remaining 10% are cases where your email server is overloaded. This happens commonly if your email address is something like @hotmail.com or @yahoo.com. It is just your email provider being slow on delivery. Finally 1% is you having mistyped your email when signing up. That happens sometimes.

In any situation, feel free to send an email to support@avvaron.com. You should get an immediate automated acknowledgment of your request. Again, if you don't get it, check your spam folder.

How to make the process as smooth as possible?

You can make any web hosting purchase run smooth just by following these simple rules:

  • Be careful and accurate when you enter your credit card information

  • Make sure you enter the same postal address as the one that is on file with your credit card company

  • Try to sign up from an internet connection in the geographic area of your billing address. If the IP address at the time of sign up does not match your address, you are likely to be flagged for further review.

  • If you are signing up from a different country, especially one with high spam activity (parts of asia, africa), expect to be asked for additional proof of identity.

  • If you haven't received a confirmation email 60 minutes after signup, check your spam email folder carefully. The email is very likely to be in there.